Contents
These
notes on quality improvement are designed for people
working in small to medium human services organisations.
| 1. Introduction | Introduction to quality improvement |
| 2. The QI Maze | The quality improvement maze - 'excellence', quality improvement, standards and accreditation, evaluation, auditing |
| 3. Core principles | The core principles and processes of quality improvement |
| 4. Tools | Practical tools for describing processes, generating ideas and collecting and analysing data |
| 5. Resources | Books and Internet resources |