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  Alternatives Pty Ltd
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Contents | 1. Introduction | 2. QI Maze | 3. Principles | 4. Tools | 5. Resources

  1. Introduction Introduction to quality improvement  
  2. The QI Maze The quality improvement maze - 'excellence', quality improvement, standards and accreditation, evaluation, auditing  
  3. Core principles The core principles and processes of quality improvement  
  4. Tools Practical tools for describing processes, generating ideas and collecting and analysing data  
  5. Resources Books and Internet resources  

These notes on quality improvement are designed for people working in small to medium human services organisations.