1. Introduction | 2.
QI Maze | 3. Principles |
4. Tools |
5. Resources
Contents
These
notes on quality improvement are designed for people
working in small to medium human services organisations.
| 1. Introduction | 1. Introduction to quality improvement |
| 2. The QI Maze | 2. The quality improvement maze - 'excellence', quality improvement, standards and accreditation, evaluation, auditing |
| 3. Core principles | 3. The core principles and processes of quality improvement |
| 4. Tools | 4. Practical tools for describing processes, generating ideas and collecting and analysing data |
| 5. Resources | 5. Books and Internet resources |