| 1. Essence |
The essence of evaluation |
| 2. Approaches |
There are many approaches to evaluation |
| 3. Process |
Typical phases in evaluation processes |
| 4. Measuring
outcomes |
Ways of thinking about measuring outcomes in human services |
| 5. Paradoxes |
Paradoxes and dilemmas in evaluation practice |
| 5. Examples |
Examples of evaluating human services and community development
projects |
| 7. Jargon |
What the jargon means |
| 8. Checklist |
Evaluation checklists |
| 9. Practice tips |
Practice tips including background reading,
service models, focus groups, writing case studies, peer revue and
staff time use |
| 10. Resources |
What resources are available - books and Internet links? |