Contents | 1. Introduction | 2. Stories we are in | 3. Ways of seeing | 4. Characteristics
5. Organisational review questionnaires | 6. Resources

Organisaitons

Reframing Organisations, Artistry, Choice and Leadership. Bolman, Lee G and Deal, Terrence E. Jossey-Bass Publishers, San Francisco, 2003.

Images of Organisation, Morgan, Gareth, 2nd Edition, Sage London, 1997

Business Excellence Framework

Business Excellence Framework This is a framework for innovation, improvement and long term success, applicable to all organisations, large and small, private and public, whatever their purpose. The Framework has been designed to assist organisations to measure current performance and build a pathway to long-term success.

Service Excellence Program

The Service Excellence Program The Service Excellence Program (SEP) is an internationally accredited quality improvement program funded by the Department for Families and Communities specifically tailored to suit Community Services. It is a generic quality and continuous improvement management tool. It can be applied to a wide and diverse range of human services, both government and non-government. It contains the requirements necessary to meet legislative and other standards, and provides a developmental approach to continuous improvement, change management and benchmarking across ‘like’ areas or services.