Contents | 1.
Introduction | 2.
Stories we are in | 3.
Ways of seeing | 4.
Characteristics
5.
Organisational review questionnaires | 6.
Resources
6. Resources
Organisaitons
Reframing Organisations, Artistry, Choice and Leadership. Bolman, Lee G and Deal, Terrence E. Jossey-Bass Publishers, San Francisco, 2003.
Images of Organisation, Morgan, Gareth, 2nd Edition, Sage London, 1997
Australian Business Excellence Framework
The Australian Business Excellence Framework This is Australia’s Framework for innovation, improvement and long term success, applicable to all organisations, large and small, private and public, whatever their purpose. The Framework has been designed to assist organisations to measure current performance and build a pathway to long-term success.
Service Excellence Framework
The
Service Excellence framework 
The
Service Excellence Framework is a generic quality and continuous
improvement management tool. It can be applied to a wide and
diverse range of human services, both government and non-government.
It contains the requirements necessary to meet legislative and
other standards, and provides a developmental approach to continuous
improvement, change management and benchmarking across ‘like’ areas
or services.
Service Excellence Framework Resources