Contents | 1. Introduction | 2.Steps | 3.Table of contents | 4. Formats and examples | 5. Resources

6. Internet Resources

The following are some starting points for Internet resources.

Policy Manuals

CRC Sample Organisational Manual

A wide variety of policy examples can be found in the Sample Carer respite Centre Organisational Manual and Support Materials. This manual is especially useful for the service process examples. It does not include human resource and management and administration policies.

The full Sample Organisational Manual and support materials is available here in Word, WordPercfect and PDF formats.

HACC Example Policy and Practice Manual
An Example Policy and Practice Manual - HACC funded Services

This sample manual includes samples of many policies relevant to community organisations, not just those providing HACC services. A starting point for collecting sample policies.

Some of the contents includes: Philosophy, management committee, use of vehicles, occupational health and safety, staff performance, grievance procedures, consumer information, etc

It is not so useful for service process policy.

NCOSS Sample Policy and Procedures Manual for Management and Governance.

This Sample Manual from the NCOSS Management Support Unit has sections that include:
1. Governance and Management
2. Stakeholder Relationships and Services
3. Human Resources Management
4. Financial Management and Administration

NCOSS Sample Manual for Management and Governance

University personnel and human resource manuals

These two manuals are examples of personnel and human resource manuals for larger organisations.

University of Melbourne Personnel Policy and Procedures
James Cook University Human Resources

Accreditation Standards

There are a growing number of accreditation standards. Some of them are below. Many parts of the standards below will be useful in other service types. For example many of the Supported Accommodation standards would be appropriate to other service types.

Standards in Action (Practice Requirements and Guidelines for Disability Services)

NSW Standards for Substitute Care Services

Policy Papers, Circulars, etc

Government departments often have policies on particular issues, for example Child Protection, Aids, Infections Diseases, etc. Government Department policies and publications are a useful source of information when preparing policies on specific issues. Some starting points are:

NSW Health Publications

NSW Department of Health Policy, Circulars and Information Bulletins

Department of Health and Ageing Publications

Department of Community Services Partners

Specific topics

There are lots of resources on the web for specific policy topics, eg, child protection, occupational health and safety, privacy, etc

For example a useful starting point for Occupational Health and Safety is The Community Services Safety Pack, January 2004. A Guide to Occupational Health and Safety. This pack is essential reading for community organisations in NSW.

NSW Health Policy and Procedure Manuals

Policy software

Maus Software has released an Australian software program to help organisations develop policy manuals.

The policy format it uses includes:
Title
Policy
Purpose
Scope
Procedure

A product overview is here.
A commercial review is here