Contents | 1.
Introduction | 2.Steps | 3.Table
of contents | 4.
Formats and examples |
5. Resources
6.
Internet Resources
The following are some starting points for Internet resources.
Policy Manuals
CRC Sample Organisational Manual
A wide variety of policy examples can be found in the Sample Carer respite Centre Organisational Manual and Support Materials. This manual is especially useful for the service process examples. It does not include human resource and management and administration policies.
The full Sample Organisational Manual and support materials is available here in Word, WordPercfect and PDF formats.
HACC Example Policy
and Practice Manual
An
Example Policy and Practice Manual - HACC funded Services
This sample manual includes samples of many policies relevant to community organisations, not just those providing HACC services. A starting point for collecting sample policies.
Some of the contents includes: Philosophy, management committee, use of vehicles, occupational health and safety, staff performance, grievance procedures, consumer information, etc
It is not so useful for service process policy.
NCOSS Sample Policy and Procedures Manual for Management and Governance.
This Sample Manual from the NCOSS Management Support Unit has sections
that include:
1. Governance and Management
2. Stakeholder Relationships and Services
3.
Human Resources Management
4. Financial Management and Administration
NCOSS Sample Manual for Management and Governance
University personnel and human resource manuals
These two manuals are examples of personnel and human resource manuals for larger organisations.
University
of Melbourne Personnel Policy and Procedures
James Cook University Human Resources
Accreditation Standards
There are a growing number of accreditation standards. Some of them are below. Many parts of the standards below will be useful in other service types. For example many of the Supported Accommodation standards would be appropriate to other service types.
Standards
in Action (Practice Requirements and Guidelines for Disability Services)
Supported
Accommodation Assistance Program Standards
NSW
Standards for Substitute Care Services
Getting
It Right - Guidelines for the Home and Community Care Program
National
Service Standards (4.8Meg)
Standards for Aged Care Facilities
Policy Papers, Circulars, etc
Government departments often have policies on particular issues, for example Child Protection, Aids, Infections Diseases, etc. Government Department policies and publications are a useful source of information when preparing policies on specific issues. Some starting points are:
NSW Department of Health Policy, Circulars and Information Bulletins
Department of Health and Ageing Publications
Department of Community Services Partners
Specific topics
There are lots of resources on the web for specific policy topics, eg, child protection, occupational health and safety, privacy, etc
For
example a useful starting point for Occupational Health and Safety
is The
Community Services Safety Pack,
January 2004. A Guide to Occupational Health and Safety. This pack
is essential reading for community organisations in NSW.
Policy Writing and Development
Policy development for larger organisations can be quite different to that outline in this site. Here is one example of a government departments policy development guidelines.
NSW
Health Policy Development Guidelines
Policy software
Maus Software has released an Australian software program to help organisations develop policy manuals.
The policy format it uses includes:
Title
Policy
Purpose
Scope
Procedure
An online
Demo is here.
A commercial review is
here