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  Alternatives Pty Ltd
  ABN 23 050 334 435

Contents | 1. Introduction | 2.Steps | 3.Table of contents | 4. Formats and examples | 5. Resources

4. Formats and examples

0 - Format examples
Tables of contents

1- CRC Manual
2- Refuge Manual
Values and principles
3. Client rights and

4. Staff rights and

5. Board rights and

6. Beliefs and

7. Board
8. Management

9. CEO job

Service models
10. Supported

Legal frameworks
11. Duty of care
12. Privacy
Aspects of
service process

13. Worker security
    on home visits

Human resources
14. Disputes and

15. Evaluation



Example 4. Staff rights and responsibilities


We believe paid workers have the right to:

1. Equal employment opportunity in all matters relating to employment, ie, no discrimination on the grounds of sex, ethnicity, marital status, disability, sexuality or age.

2. Award conditions and rates of pay.

3. Join and participate in a union.

4. Have the principles of natural justice upheld, for example, all staff should have the opportunity to participate or be represented in decision making and are entitled to information regarding decisions affecting them.

5. See their personnel records or any other written reports concerning them.

6. Have personal information kept confidential.

7. Work in an environment free from sexual harassment.

8. A safe and healthy work environment.

9. Training and development to extend their knowledge and skills and enhance career opportunities.


Inform and Involve Service Users

1. Provide service users with accurate information about the services available to them and not knowingly withhold such information.

2. Inform service users of the service options available.

3. Involve service users in decision making about services.

4. Inform service users of the standards they can expect in the provision of the service.

5. Let service users know of their rights and the implications of services available to them.

Confidentiality and Privacy

6. Respect the confidentiality of information obtained in the course of advice or service. The worker/committee member will not share confidences revealed by service users without their consent except when compelling moral, ethical, or legal reasons exist.

7. Fully inform service users about the limits of confidentiality in any given situation, the purposes for which information is obtained and how it may be used.

8. Allow service users access to their own file.

9. When providing users with access to records, the worker will take due care to protect the privacy of other people.

Professional Conduct

10. Ensure that all people have access to the resources, services and opportunities which contribute to their well being.

11. Provide choices and opportunities for all people, particularly disadvantaged or oppressed groups and individuals who have not had equal access to resources and opportunities.

12. Encourage respect for the diversity of cultures which constitute Australian society.

13. Encourage informed participation by citizens in addressing relevant social and personal issues. The worker's role is to empower and work with members of the community.

14. Deliver the services in a safe manner.

15. Accept the consumer's choice of advocate (and their role).


16. Deal with complaints fairly and promptly without retribution.

Relationship with Employing Organisation

17. Recognise, support and implement the stated aims of the organisation, contribute to these aims and work towards the best possible standards of service to the community. Personal values and relevant acts contrary to those stated in the organisations central aims must not be practised/exercised during the program service delivery, for example: If an aim is: To encourage womens participation in all forms of decision making; then it would not be correct, in the course of your service delivery to state that ''Women should not enter politics",

18. Where organisational policies or procedures are outside the law or ethical practices, the worker must endeavour to effect change through appropriate channels.

19. In no circumstances engage in sexual activities with service users.


20. Prevent practices that are inhumane or discriminatory against any individual or group of individuals.

Rights of Volunteers

We believe volunteers have a right to:

1. Be treated as a co-worker, not just free help.

2. Support, advice and recognition of efforts.

3. Participate in management, planning and decision-making processes.

4. Know as much about the organisation that is relevant, its policies, its people and its programs.

5. Support, guidance and direction by someone who is experienced and well informed and who has the time to invest in giving guidance.