Example 2. Table of
contents: Youth refuge
Part A. The essence of the work
1. Youth Refuge Overview
1. The youth refuge - an overview
2. Purpose
3. Goals for young people
4. Service process
5. Key ingredients
6. Signs of things working and not working
7. Philosophy and practice implications
8. Clients’ rights and responsibilities
9. Staff’ rights and responsibilities
10. Management committee members’ rights and responsibilities
Part B. Doing the work - the refuge
2. Service process - referral to exit
1. Referral and early intervention
2. Intake
3. Settling in and formal start of case management
(Typically a couple of days to a week)
4. Ongoing work, engagement (one to 10 weeks)
5. Exploring options and referring out (about 6 to 12 weeks)
6. Post exit support
7. Exit housing
3. Supporting processes
1. Case management and the young person' s development
2. House community living
3. Critical incidents
4. Eviction exits
4. Staff roles and responsibilities - legal frameworks
1. Duty of care
2. Parental responsibility
3. Accommodating Under 16s
4. Child protection and Reporting to DoCS
5. Allegations of child abuse involving employees
5. Residents concerns, issues and special cases
1. Residents’ fees and financial
assistance
2. Health issues
3. Legal issues
4. Mental health issues
5. Residents under the influence
6. Aggressive residents
7. ATSI
8. CALD
9. Resident complaints
6. Staff specific issues and responsibilities
1. Overnight emergency accommodation
2. Safety around the house
3. Infection control
4. Room searches
5. Crime within the service
6. Confidentiality
7. Use of vehicles
8. Home visits
9. On call
10. Children in the workplace
11. Smoking, drugs and alcohol
7. The Services network
1. Referral network
2. Network meetings
3. Partnerships and collaborations
4. Provision of supervision by staff to other organisations
8. Records and communications
1. Information management
2. Data collection
3. Client related records
4. Internet and email
5. Telephones
Part C - Doing the work - Pregnancy support and Exit housing
9. Pregnancy support
1. Pregnancy support Housing
2. Policy framework
3. Service process
a) Goals
b) Intake procedure
c) Assessment
d) Planning
e) Support plans
f) Exit planning
g) Evaluation
10. Exit housing
1. Exist Housing
2. Policy framework
3. Service process
a) Goals
b) Referral and assessment
c) Moving in
Procedures
d) Ongoing support
e) Exiting
Part D. Enabling the work
11. Governance & the Management
Committee
1. Formation of the management committee
2. Roles and duties of the management committee
3. Sub committees and working parties
4. Staff attendance, involvement and input to decisions at management
committee meetings
5. Management committee support to line management
6. Staff reporting procedure to the management committee
7. Minutes and documentation
12. Management
1. Accountability, roles & delegations
2. Planning
3. Evaluation
4. Policy development
5. Risk management
6. Media
7. Monitoring and reporting
13. Human resources
1. Staff recruitment
2. Working with Children check and Criminal convictions
3. Staff induction
4. Probationary employment period
5. Staff records and access to files
6. Students
7. Employment conditions: general; flexi-time, time-in-lieu and
overtime; public holidays
8. Staff support and supervision
9. Staff learning and development
10. Staff appraisal
11. Occupational health and safety
12. Workers compensation: work related illness & rehabilitation
13. Working from home
14. Staff leave: preparation; sick leave; annual leave; long service
leave; maternity/paternity leave; study leave; leave without pay;
bereavement leave
15. Staff resignations
16. Staff grievances, complaints and breaches
17. Complaints involving external parties
18. Critical disputes
19. Disciplinary process for permanent staff
20. Dismissal process
14. Finances
1. Expenditure
2. Petty cash floats
3. Payment of invoices
4. Fundraising and donations
5. Security on financial items
6. Fraud risk control
7. Banking procedure
8. Insurances
15. Administration and support activities
1. Cleaning
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