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  Alternatives Pty Ltd
  ABN 23 050 334 435

Contents | 1. Introduction | 2.Steps | 3.Table of contents | 4. Formats and examples | 5. Resources

4. Formats and examples

0 - Format examples
Tables of contents

1- CRC Manual
2- Refuge Manual
Values and principles
3. Client rights and

4. Staff rights and

5. Board rights and

6. Beliefs and

7. Board
8. Management

9. CEO job

Service models
10. Supported

Legal frameworks
11. Duty of care
12. Privacy
Aspects of
service process

13. Worker security
    on home visits

Human resources
14. Disputes and

15. Evaluation



Example 14. Worker Security on home visits
  • Two workers should visit for the first assessment (if deemed necessary by the Coordinator).
  • The referring agency is required to provide all available information, including a past history of violence and any existence of a Domestic Violence Order.
  • In situations where safety is an issue, the client visit should take place at a neutral venue. This venue should not be an isolated place.
  • If a worker feels unsafe, the worker must leave the situation. The worker always has the right to refuse to see a client.
  • Workers should not give surnames, home phone numbers or addresses to clients.
  • Where worker safety could be an issue, workers should park their cars to allow for a quick exit.
  • A mobile phone should be kept on during a client visit. The phone should have a programmed emergency number.
  • Workers should have an emergency code so that when ringing the office appropriate back-up can be given without alerting anyone listening to the worker making the call.
  • Workers should always leave an itinerary of who they are seeing, where and the estimated time of return.
  • Discuss with the police the best methods of contacting them m an emergency, particularly in situations where the worker may not be able to provide them with complete information.
  • The worker will share any concerns for safety with the Coordinator before leaving the office to meet the client. If necessary, the worker may be accompanied by another worker. A contact person in the office is to remain there until the worker rings to report that she has left the situation.
  • At the completion of all appointments for the day, the worker should notify the office.
  • If necessary workers should ring the other workers to notify of any change of movements or completion of appointments for the day.
  • Unless absolutely necessary do not use the client's phone if ringing from the client's phone punch in other numbers after the call in case the abuser makes use of the 'recall' facility to trace the call.
  • In the client's home, choose a safe place to sit. Be aware of access and egress of the premises.
  • A list of all worker's clients with phone numbers and addresses to be kept noting clients with domestic violence issues or chronic mental health issues
  • It is imperative that all appointments to be made by the worker are duly recorded.